QUESTIONS? CALL: 828.349.9669

Online Resources

Click – for product documentation, software updates, plus access to these online tools:

  • Knowledge Base – Constantly updated and enhanced with troubleshooting help and business strategies and software issues, to the latest tax news. Moderated by Drake employees.
  • State information – Information on reject codes, e-file mandates, addresses, and e-filing explanations and instructions.
  • Viewable EF Database – Real-time status of e-filed returns. Rejected and accepted returns, checks that are available for printing, and multiple reports.
  • Broadcast email – news about Drake updates and happenings in the tax industry.



Accessible and useful resources for Drake Accounting

Knowledge Base

Drake Accounting’s Knowledge Base covers a wide range of articles which include trouble shooting help, useful tips, and ways to resolve issues within the software.

Drake ETC

Drake e-Training Center (ETC) is an online training resource for all tax preparers. Enhance your tax knowledge and earn CPE by taking online tax courses and webinars. Drake customers benefit from our wide range of tutorials, instructional videos, and practice scenarios for Drake products. Test your knowledge by taking quizzes and end-of-course exams.

Drake Support

Our customer support representatives answer the phone within a matter of seconds to help our clients. Drake’s staff is dedicated to assisting our clients until satisfaction.

Phone: (828) 349-5908


Support Hours: 

Dec 2 – April 19: Monday – Friday 8 am – 10 pm EST, Saturday 8 am – 6 pm EST

April 20 – Dec 1: Monday – Friday 8 am – 9 pm EST, Saturday 9 am – 5 pm EST