QUESTIONS? CALL: 828.349.9669

Online Resources

Click – for product documentation, software updates, plus access to these online tools:

  • Knowledge Base – Constantly updated and enhanced with troubleshooting help and business strategies and software issues, to the latest tax news. Moderated by Drake employees.
  • State information – Information on reject codes, e-file mandates, addresses, and e-filing explanations and instructions.
  • Viewable EF Database – Real-time status of e-filed returns. Rejected and accepted returns, checks that are available for printing, and multiple reports.
  • Broadcast email – news about Drake updates and happenings in the tax industry.


Need help? Call our award-winning support team at (828) 524-8020

146 September Embers Dr
Franklin, NC 28734-7989


(828) 349-9669 or Toll-Free in Ohio, Tennessee & Kentucky at (800) 890-9500


Email us at

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